We believe that we offer the best service to our clients. Our technicians go through weekly training to ensure that our clients receive the best possible experience that we can offer. Training consists of the latest technology along with building an award winning customer service satisfaction. Upon completion of any job performed by Althouse Restore, a survey is sent out by an independent company called Systino or Guild. The Survey rates the quality of the work performed. Our scores are some of the highest in the Nation.
It's one thing to say we offer the best service, but look at what our clients had to say on their Systino Survey or Guild Quality Survery:
Irene C: They did a great job and everything was perfect. Dorthy M: Courteous, knowledgeable staff, prompt response, thorough assessment of water damage, satisfied with resolution. Highly recommend this professional company. Ray A: Althouse Restore came in and quickly began to dry out the floors and walls damaged by a burst water pipe. Everyone that we spoke to or came to our home was friendly and professional. They did an excellent job. Jesus B: They have very good materials, nice people, and are professional. Arves J: Excellent job. Andrea J: My home recently flooded due to a broken water pipe. After calling my insurance company, Althouse Restore showed up within a few hours. Mind you, this was after business hours and the man that arrived to perform the water removal was very professional, thorough and patient. He walked through the process and answered all my questions. He apparently worked through the night till about 3 AM and made sure to save what was salvageable in my home. I would definitely recommend this company and use them again in the future. Margie B: You did a great job. Youw were very fast and nice. I would have been lost to what I needed to do without your help. Thank You. Neyda R: Very professional service and polite staff. Paul J: Were on time and come over the weekend to check the progress. Jose U: We liked all the personnel because from from the very first moment they were very informative and nice. They explained everything step by step and answered all our questions. Thanks to this crew our home is dry and on the way to being put back together. Freddy V : Professional and very courteous. Biana A: professionalism Patricia B: Very professional and friendly Raymundo V: THREE DIFFERENT TECHS SERVICED US AND AND THEY WERE ALL GREAT. THANK YOU. Ellsworth L : Quick response,courtesy,professional work. Oliver S: Your Rep showed up earlier than we expected and had everything checked out and the floor removed and the drying process started in record time. We thought all aspects of the job were done professionally. Kim S: Your staff was prompt, solicitous and careful as they worked to remove the water from our home. They checked back daily to determine the progress, and were as unobtrusive as possible under the circumstances. Yvette L: Workers were knowledgeable and courteous. They were also very professional and let me know exactly what the restoration service entailed. Gregory S: The water mitigation was done in a timely, efficient and professional manner. Drying the water-damaged drywall and daily checking of the humidity level was done very professionally. We were always called ahead of time to be sure that we were home. Maria P: Friendly professional service, awesome office staff, Very fast response time Pedro E: They're were willing to step in when our insurance wouldn't answer Billie S: You were here right away, with big fans. When the carpet was dry, after the third day the fans were picked up. I think you did a great job. Evelynn T: Quick efficient and there when you need them. Billie S: You were here right away, with big fans. When the carpet was dry, after the third day the fans were picked up. I think you did a great job. David H: You have a friendly, professional staff. Steven R: Quick an efficient Linda D: Your team responded quickly to my water crisis and worked through the late evening/early morning to get as much water out of my house. Sarah S: Very prompt to help fix the issue. Very informative of the process. Very helpful and courteous staff. Kathy E: I liked the personable customer care! Everyone who came into my home were sincerely concerned about my situation and wanted to do everything they could do to help out. Chong M: Quick and timely manner. Friendly staff Celeste P: Quick set up & even quicker when they're finished drying everything Jerry B: Prompt, efficient, courteous Pedro E: The professionalism and the courteousness Laina C: The workers were very thorough, courteous and sensitive to our family's needs while they were here. Their names were Ruben, Margie, Larry, Lily and Melissa. I would recommend your company very highly. Wendy L: They were quick & thorough. The crew was friendly & informative. Mercedes P: The work was very professional. Judeth K: First and foremost, Althouse gathered a team and responded to my emergency in about one hour. They were professional, curtious, on-time every day (for 7 days), and knowledgeable. I was very stressed by the havoc caused by the water damage and Ruben, Hector, Wes, Joseph, and Chris were reassuring and helped me through a difficult time. Saul R: Very clean, professional, and very knowledgeable Esther R: Your service was thorough & and was painless, Joseph was very helpful in letting me know what he was doing and did a great job. Holly D :Very professional. Wyatt T: Worked quickly to get our walls dry after the leaks soaked them. Employees were friendly and knew what they were doing. Good job, Thank you William N: Francisco was professional and explained all the details of the restoration services to my furniture. He did an amazing job. Richard A: Completely dried my damaged area. Daniel P: That the customer are always informed with everything being done in each situation in the home. Jose M:Quick response to request for service David M:How thorough your staff was and their commitment in wanting to complete the task at hand. Margarita F:That they showed up on time and did their work efficiently. Stephen G:You stayed with the dry out process and moisture testing to ensure that the moisture was all gone and to prevent any mold growth. Isabel M: Fast, courteous and professional. Myrna B: THE GUY THAT CAME TO OUR HOME WAS VERY NICE AND HELPFUL Timothy M: All of the technicians were very professional. When I had need to change the appointment time for service, the office staff was very accommodating. Monte S: A very professional job was done at my home. Richard J: on time and friendly servicemen. James K: prompt and professional with good follow up Phillip W: Very thorough. Teri R: Response time was amazing Elsa C: The service of the technicians. They are polite and explain all question. MCPO Stewart P: kept me informed and was concerned about the problems created by the water damage. We were out of town most of the time the clean up was taking place. Susan S: As this was our first time in a tragedy like this we were unsure what to expect. The response time was good but the feeling of an open house gave us an uneasy feeling. We felt vulnerable and your staff has performed this many times so they assured us that they were taking care of everything. Its just that feeling of no control over people boxing up your life. I'm hoping that everything comes back safe. And after the period of (5 months that the insurance is promising)who knows what was thrown away by the insurance and the staff that was not replaceable. As I was guaranteed that nothing would be thrown away at your business unless I made that decision even if it could not be cleaned. I must just have faith in your staff. But then again I have been assured that you wouldn't want to lose the business of USAA over one customer. Although this may sound negative it is not. It's just my stuff and I want the respect that you too would want if you were in my predicament. Josefina L: Mr. Rosales was very helpful in explaining what their intent was to dry and remove the humidity in the walls and ceiling Yung Y: Nice people & very efficient Jorge S: Very professional, high end equipment. Delarius T: Technicians are friendly and timely. Jesus B: I enjoyed and appreciate how quickly you responded and did the work with attention to detail. I will certainly recommend you to others and will use you for future rug cleaning. Isreal T: Very professional in removing the water and inspecting the damages. And monitoring on a daily basis to ensure the moisture was removed. Roland J: KEPT TO SCHEDULE WORK AROUND NORMAL HOUSEHOLD FUNCTIONS Sandy B: I appreciate the kindness and respect shown by all the employees during a very difficult time. Marian C: The Technician that came to service our situation was attentive to our thoughts and wishes. He went above and beyond what we expected of him. Sergio B: Employees are very helpful and courteous. Beth S: Arrived very quickly to take care of the problem. thanks for your help. Jamine S: Everything was done in a timely matter. All my questions were answered promptly. I would like to add that Francisco went above and beyond to match the color stain and even ordered new fixtures to match an old piece of furniture I had to a new dinette set I had purchased, therefore leaving my furniture better than before. Romauldo M: the staff were very friendly and understanding Paulina O: Prompt response, courteous personnel Ingrid K: Prompt response time. Quick clean up. Antonio P: Friendly and timely Samuel A: Our house was vandalized and trashed for over nine hours straight by five or more juvenile felons. The sea of debris and personal belongings was piled so deep (over a foot deep in some areas) that it truly appeared to be a heartbreakingly hopeless task of ever restoring normalcy in our lives. We were so devastated that we wouldn't have had any idea where to even begin to dig ourselves out. Fortunately, there were compassionate, concerned professionals with Althouse Cleaning that knew just how to get us back on our feet. It's been a month since they finished their three full days of cleaning and restorative work and we still find it hard to believe that they were able to make that dump look like our home once again. It's one thing to clean up a mess. It's another thing entirely to help put someone's life back together again. That's what we feel the Althouse Cleaning crews did. We can't possibly praise them enough for what they did to help us through the shock and despair and lift us up with renewed hope for a better future. Raquel A: The job was done very well. The young man that came in to do it was very nice! Dinah G: You arrived in a timely matter and kept me informed about when you would be arriving. The job was small, but was done well. You were very helpful. Roselia G: The the service provided was quick and efficient. Also, the customer service was excellent. Eliseo V: Our technician,Sonny, was very professional, timely, and thorough. I'd recommend Althouse Restore William H: Very Professional and always on time for appointments. Patricia C: Knowledgeable personnel Joe T: People were friendly and knowledgeable! Floyd R: It was well done... Daisy R: Excellent workers from the adjusters to the cleaning ladies. I would like to say thank you all for your services you guys did an excellent job. Pablo R: The services I received were efficient & clean. Martha D: Customer service everything is explained before services are rendered and after experienced technician prompt response to the situation Christina S: Your company handled our claim swiftly and professionally. Althouse had handled the clean up of our office which suffered smoke (fire) damage and we were very happy with your commitment and your expertise. I remembered your excellent work and called you without a doubt. I was not disappointed. Rose H: They responded and came out immediately on the day of my emergency. The people I dealt with were very professional. Kate E: Very prompt, professional, and courteous. They were willing to go the extra mile to get the job done. I felt confident that the work was being done correctly and quickly. I would recommend the service to friends or anyone that would need water removed. Willie D: Friendliness Professional work Margarita V: Prompt response, very important! Gilbert A: The employees were very professional, courteous, explained the process to us. Also, we received calls from the office and we were informed at all times. Thanks to Ismael, Robert, Luis, and a couple of others that were in the same crew. Sorry, can't remember their names. Carol G: Fast and friendly service. All personnel was very helpful. Edward R: Response to our emergency was fast and very efficient. The young men who came were very nice, courteous and considerate of our situation. Thank you. SGT Steven M: It was very quick and painless for me. The ladies who came out took really good care of me and helped to alleviate a lot of stress for me in a very stressful time! Sharon D: The prompt response to coming on site and beginning the restoration process,the professionalism of Mr. Althouse and his staff,responding to inquiries over the phone or in person. Everyone is most helpful and understanding of the customer in navigating the process. Robert s: the men you send, both are very polite, helpful, especially a young man by the name WESLEY EARLEY. First I thought he was a supervisor, because the other young man always came to him to ask questions and wrote everything down, as in a student. Later I found out otherwise, sorry about that. However they both were very professional and did a good very good job in all they had to do tackle here. Thank you for sending them. I'll will use your service again, gladly. Sincerely, Mrs. Kari C. S Madeline G: Friendly, helpful staff appeared knowledgeable. Prompt response to my request for service. Effectively dried out the flooded rooms. Jacquie G: Did good job! Were here on time, they completed the job correctly (dried up the house). Would recommend to others. Bruce L: Prompt, efficient in monitoring the amount of moisture every day. They were very professional in keeping the equipment in our home until they were sure that the moisture was down to an appropriate levels in the water damaged area. Heidi W: Came out a few hours after receiving our call. Stayed on top of the situation by phone and daily visits. Answered any questions we had. Did a good job extracting the water off carpets, drying and then cleaning. Thanks.